Shop temporarily CLOSED. For support, email support@bayleejae.com

FAQ

 How can I contact the store owner?

Please email me at support@bayleejae.com. This email address is only for inquiries about orders, not for other questions or business inquiries.

How much does shipping cost?

Shipping is calculated at checkout. It depends on the final weight of your package and the destination country. You can see the shipping total during checkout before finalizing your order. This cost does not include any customs or duty fees your country may charge. 

When will my order ship out?

Due to the large number of orders I get when new items are released, orders can take up to two weeks to package. Once the initial surge of orders has passed, orders are mailed out every Wednesday.

How long does shipping take?

Once your order is in the mail, you should receive your package within these times:

Canada: up to 1 month

USA: up to 1 month

International: up to 3 months

These are estimates, not guaranteed times. Due to COVID-19, these estimates are longer than usual since many packages are being delayed. Please wait until the times above have passed before inquiring about a missing package.

Can I track my order?

If there is tracking available for your order, the tracking information will be included in your shipping confirmation email. Orders shipped as Canada Post lettermail will not have tracking. All orders to the USA have a USPS tracking number. International orders may have tracking, depending on the destination. Some countries have full tracking, some have limited tracking, and some have none.

What if there is a problem with my order?

If I sent you the wrong item, the item arrived damaged, or there is another issue, please email me at support@bayleejae.com and I will get a replacement sent out to you. Alternatively, you can get a refund, if you prefer. If the item fails to arrive a second time, I will simply refund the order. I will not send a package out a third time. For the advent calendars, packages marked as delivered will not be refunded or replaced. 

Can I combine orders?

If you placed your order in US dollars, I can cancel the second order, add those items to the first order, then send you an invoice to pay for the items again. For some reason, Shopify only allows order edits for US dollar orders. Otherwise I have to provide proof of shipment for both orders, and therefore have to ship both orders separately. If I combined them, people could claim they only received one of the orders and I would be forced to refund one of them. So to avoid fraud, I have to do things the proper way.

An item I want is sold out. Is there any way to pre-order it for next time?

No, you will have to wait until the next store update, if that item is being made available again. I do have to discontinue older items as they lose popularity.

What do the enamel pin grades mean?

Enamel pins are filled and buffed by hand, which leaves room for error in the manufacturing process. I've sorted my pins into three categories, with A grade having the fewest defects, and C grade having the most noticeable defects. Examples of defects are dust, scratches, discolored metal, misplaced glitter, missing enamel, etc. The back of the pin is not factored into the grading process since it is not visible. If you want the nicest pin possible, select A grade. If you don't mind more noticeable defects and want a cheaper price, select B or C grade. Also please note that occasionally pins have wobbly posts on the back. These will not fall out and therefore are not considered a defect.

What payment types do you accept?

I accept credit cards and PayPal.

Can I get non-holo prints or larger prints?

In this shop, I only offer small holo prints, but if you would like more print selection, you can order from my Redbubble shop here.

My card was declined, but I can still see a pending charge (or I was charged twice).

If your card was declined, the declined charge will still show on your account temporarily. It should go away within 24 hours. If not, contact your credit card issuer. If you attempted to use the card again, and the charge went through, then it will look like you've been charged twice. Again, the declined charge will go away within 24 hours.